• Most unopened items can be returned within 15 calendar days of delivery.**

Please note that due to manufacturer requirements, there are some items that are not returnable. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Steps for return of unopened items:

Customer contacts our customer service for a return authorization number.
Prior to shipping back your product(s), you must request and receive a return authorization number from our customer service department.

Customer ships approved item(s) to our warehouse with the return authorization number clearly listed on the shipping label. This RA number should be clearly visible on the address field of the shipping label using the format: RA-XXXX. Items shipped to us without the return authorization number clearly showing on the shipping label will be refused by our warehouse.

When approved items are received and checked in at our warehouse, we issue a credit to customer’s account. This will allow the customer to apply this toward future purchases. Shipping charges are not refundable.

All return authorizations will expire after 15 days. If a return authorization expires or is cancelled, it can not be reissued.